Privacy Policy

1. Introduction

Sayfani Coffee House ("we," "us," or "our") is a specialty espresso bar and Yemeni coffee house located at 817 S MacArthur Blvd, Ste 120, Coppell, TX 75019. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sayfanicoppell.com, contact us through our forms, or otherwise interact with us.

By using our website or submitting information through any of our forms, you agree to the terms of this Privacy Policy. If you have questions at any time, please contact us.

2. Information We Collect

Information you provide directly:

• Name — when you submit a contact, catering, private-event, or newsletter inquiry form.
• Email address — used to respond to your inquiry or send updates you have opted into.
• Phone number — provided optionally; used only to follow up on your inquiry or, with your express written consent, to send you SMS text messages.
• Message content — the details you include in the body of any contact or catering form.
• Event details — date, guest count, and location for catering or private-event requests.

Information collected automatically:

• IP address — logged automatically when you visit our website.
• Browser and device type — including operating system and screen resolution, collected via analytics.
• Pages viewed and navigation patterns — how you move through our website.
• Cookie and analytics data — collected through Google Analytics (GA4) to understand aggregate site usage. See Section 6 for details.

We do not collect payment card information through this website. Any transactions are handled through separate, PCI-compliant payment processors.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, comments, and questions in a timely manner.
• Process catering, private-event, and gift-card requests and coordinate logistics with you.
• Send transactional communications — such as booking confirmations or event coordination updates — related to your requests.
• Send promotional SMS text messages or marketing emails only when you have provided express written consent to receive them.
• Analyze how visitors use our website so we can improve the content, layout, and services we offer.
• Comply with applicable legal obligations.

4. SMS / Text Messaging Terms

We take your mobile privacy seriously. This section explains exactly how we handle SMS communications.

Types of messages we may send:

• Appointment or event-booking confirmations and reminders.
• Catering order and logistics coordination messages.
• Occasional promotions, seasonal specials, or community updates (only with consent).
• Responses to your direct inquiries.

5. How We Share Your Information

We do not sell your personal information. We share limited data only in the following circumstances:

• Service providers: We work with trusted third-party vendors — including website hosting providers, email and SMS delivery platforms, form processing services (e.g., Formspree), and analytics providers (Google Analytics / GA4) — solely to operate our business and website. These providers are contractually prohibited from using your data for any purpose other than providing services to us.
• Legal requirements: We may disclose your information when required by law, court order, or government authority, or when necessary to protect the rights, safety, or property of Sayfani Coffee House or others.
• Business transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6. Cookies & Analytics

Our website uses cookies — small text files stored in your browser — and Google Analytics (GA4) to understand how visitors interact with our content.

• Session cookies support basic website functionality and expire when you close your browser.
• Analytics cookies (Google Analytics / GA4) collect anonymized data such as pages viewed, time on site, and browser type. This data is aggregated and does not identify you personally.
• How to opt out: You can disable cookies at any time through your browser settings. Disabling cookies may limit some website functionality. You may also install the Google Analytics Opt-out Browser Add-on to prevent your data from being included in analytics reports.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. For example:

• Contact form submissions are retained until the inquiry is resolved and for a reasonable period thereafter for record-keeping.
• SMS opt-in records are retained for as long as you remain subscribed and for a legally required period thereafter to document consent.
• Analytics data is retained in accordance with Google Analytics' data retention settings, which we review periodically.

When your data is no longer needed, we securely delete or anonymize it.

8. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Opt out of SMS: Reply STOP to any text message from us. You will be immediately unsubscribed.
• Opt out of email: Click the unsubscribe link in any marketing email or contact us directly.
• Opt out of analytics: Use your browser's cookie controls or the Google Analytics opt-out tool described in Section 6.

To exercise any of the above rights, contact us at info@sayfanicoppell.com or (469) 923-5300. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will take steps to delete it.

10. Security

We implement reasonable administrative, technical, and physical safeguards to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption on our website and working only with service providers who maintain appropriate security standards.

No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of our website after any changes indicates your acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please reach out: